Citrix For Tech Support Upgrade To A

Moreover, Parallels has helped several companies to smoothly transit from Citrix to Parallels RAS.

Its therefore worth noting that every new release comes with its own support options.

During this period, customers get full support, including code-level hot fixes, service packs and hot fix roll packs, etc.

Technical support includes worldwide unlimited support 247 365 days a year.

However, when a minor version is released, the company might define a new maintenance baseline.

Support options also vary with products and your licensing program.

Citrix XenApp support for version 7.6 would begin as soon as the product is available to the public in September 2015.

During this phase, customers can receive technical support but the code-level support is limited to security-related issues.

During this period, customers can only receive limited support options.

The knowledge center only provides historical information which might not be up-to-date.

Earlier, support options were separate for basic, premium and enterprise users.

However, Citrix has now come up with a support program called Software Maintenance which brings supports options for all products under one umbrella.

However, many users are still running XenApp 6.5.

In May of 2015, the Citrix XenApp support status change for this version was announced.

Subsequently, 14 th Jan 2020 is the time for the end of extended support.

Therefore, customers using this version have to plan their migration accordingly.

Citrix For Tech Support Upgrade To A

According to Computer Weekly, enterprises had to either quickly upgrade to a newer version or spend an amount as high as 200,000 for the extended maintenance program.

The same article mentions an enterprise customer in Europe with 2,500 XenApp Platinum Seats who was required to pay 121,000 every six months.

In essence, with many releases, businesses have to spend huge amounts for migration and new hardware or extended maintenance programs.

Technical support is available 247 and is unlimited worldwide.

In addition, we offer extensive online documentation, knowledge base articles and forums.

Its 75 for each concurrent user (minimum 15 users).

Support is offered at 345 for the first 15 concurrent users and 15 per additional concurrent user.

Most importantly, Parallels Remote Application Server provides a combination of features from several Citrix virtualization products in a single tool, making your life easier.

In addition, support costs are clearly provided on our company website.

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